Return & Refund Policy
At Mukkah, your satisfaction and trust are our top priorities. If a product doesn’t meet your expectations, we offer a simple, transparent, and customer-friendly return and refund process.
Return Period
You may return eligible products within 90 days from the date of purchase.
Return Eligibility
To qualify for a return:
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- Items must be unused, in the original packaging, and in resellable condition.
- Proof of purchase is required (order confirmation or invoice).
Free Return Shipping (USA)
Mukkah provides free return shipping within the United States — you won’t pay any return shipping fees.
To get started, contact our support team and we’ll email you a prepaid return label along with step-by-step return instructions.
How to Start a Return
To initiate a return, email us at:
Please include:
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- Full name
- Order number
- Reason for return (optional but appreciated)
Our support team will respond as soon as possible with next steps.
Refund Process
Once your returned item is received and inspected:
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- Refunds are processed within 5–7 business days.
- The refund will be issued to your original payment method.
- You’ll receive a confirmation email once the refund is completed.
Exchanges
If you prefer an exchange instead of a refund, we’re happy to help.
Just mention it when you contact support, and we’ll arrange an exchange for the same item (or a suitable alternative, if needed).
Order Cancellation
Orders can be cancelled before they are shipped.
If your order has already been dispatched, it must be returned under our standard 90-day return policy.
Contact Information
Company Name: Mukkah
📞 Phone: +1 (provide your U.S. phone number)
📧 Email: support@mukkah.com
🕒 Business Hours: Monday–Friday | 8:00 AM – 5:00 PM
📍 Address: (Provide your official U.S. business address)
